Shipping & Return
Shipping and Return Policy
Shipping Options
U.S. Domestic Orders
Please allow 1-7 business days to process your order. We offer UPS Ground standard shipping. Delivery options for PO Box addresses and U.S. military base locations are available.
International Orders
We are currently not accepting international orders on our website. We apologize for the inconvenience.
Order Processing Time
Please allow up to 1-7 business days for us to process your order. All orders processed after 3 pm EST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3 pm EST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Milie LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery, or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Milie LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements, or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Milie LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Milie LLC will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
It is the customer's responsibility to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, and wear and tear may appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please submit a ticket with photos of the damages and necessary information to support your claim, and we will be happy to assist you.
We are aware of unauthorized parties selling counterfeit Milie products on Amazon® and eBay®. We are alerting our valued customers, retailers, and distributor partners that we are aware of this issue and are actively working to resolve the situation. Please note that Milie LLC will not be able to honor any exchange or refund for products sold on Amazon® or eBay® by unauthorized retailers. We recommend that you use caution when buying products from unauthorized resellers, as these products may have been tampered with or mishandled.
Milie LLC reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing and damaged claims must be submitted within 10 days, along with photo evidence (highly suggested), to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand, some products may become back-ordered. We will take all necessary steps to promptly advise you if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.